Features


Standards-based hardware and software
For high performance, high availability and high maintainability.

UMS (Unified Messaging)
The call center has connectivity to regular T1s and E1s, SMS message centers as well as to the public internet allowing customers to reach us via voice, fax, email, chat, mobile text messaging or VOIP.

ACD (Automatic Call Distribution) Our fully customizable ACD efficiently utilizes agents’ time by connecting callers to agents who are able to address them at the earliest opportunity.

Centralized Menu-Based Administration
The centralized system allows for ease of use and management of call center services.

Agent Monitoring Technology Comprehensive reports are made available for queue and agent performance. Agent monitoring allows supervisors to coach, join and record all customer interaction.

Fully Customizable IVRS (Interactive Voice Response)
Our IVRS allows callers to reach us with minimal or no call center agent interaction.

Call Blending
Our technology allows our agents to do simultaneous Inbound and Outbound campaigns.

Fully Customizable Auto-Attendants
Our fully customizable auto-attendants combined with multi-tenant and call management or call routing features can cater to third party call reception services.

Open API (Application Programming Interface)
Bigfoot has a sizeable team of trained and experienced developers who can build customized applications to make any part of the call center operations even more efficient.