Equipped with modern communications infrastructure, and employing a rich pool of experienced call agents, Bigfoot provides you with customer relations management tailored to suit your company’s as well as your clients’ needs. Matched with our experience in the field, Bigfoot maximizes technology to perfect the delivery of customer care solutions and processes all designed to help you – in a more cost-effective and efficient manner -- increase your customer satisfaction, build and retain loyal customers and grow revenues.
Customer Care - Our experienced call agents, working in various fields,
are trained to provide customer support regarding billing concerns,
product inquiries, appointment reservations, and other customer
service issues.
Inbound
Sales - We receive calls and emails from customers purchasing our
clients’ products and services, where we also take the opportunity to
cross-selland up-sell products and services to customers.
Direct
Response/Surveys - We provide these programs designed
to complement our clients’ marketing campaigns. Our direct response
operators take orders, answer questions and survey customers to
provide essential feedback to our clients.
Helpdesk
and Technical Support Hotlines - We have full capability and trained
agents to provide our clients with an outsourced Help Desk to answer
technical questions and channel escalating technical issues.
Services
